"No suitable payment method"

Question

I am getting a error message that says "No suitable payment method" and then on the next line it says 'we apolgize but we cannot provide you with a suitable payment method'.

what does this mean and how can I fix it? Thank you!

Answer 1

If the payment method is not available this might be caused due to settings, conditions on the connector or misconfiguration. However, if you open a transaction you see the history and the decision we made. And we provide additional information in the transaction history. See the screenshot below.