How do I add the Dunning Process for Shopify Subscriptions?

Question

Hi there,

We have configured the Dunning Flow numerous times but to no avail.

Does the Dunning Feature work for Shopify Subscriptions? How do we get the Dunning Flow to send the emails/whatever we need for Shopify Subscriptions?

Thanks,
Rentoza

Answer 1

Hello Rentoza,

The Dunning feature should work for normal transactions and also Shopify subscriptions. Of course these e-mails will only be sent to the customers when the invoice is overdue. If you want a simple payment reminder you have to work with the Charge Flow instead.

If you need further support could you please reach out to us via info@wallee.com and explain your exact desired process on how you would like the dunning flow to work ?

We will the analyse and try our best to help you set this up.

Kind Regards,
Marvin