What can I do to correct this: "The payment was cancelled due to the timeout of the processing which was reached. "

Question

Hello,

When my customer pays, the payment does not go through and fails and I get this message:

"The payment was cancelled due to the timeout of the processing which was reached. "

What can I do to correct this, please?

Thanks in advance.

Answer 1

Hello Olivia

Thanks for your inquiry!
We will answer your request directly as we need to investigate your transactions more closely.
We will get back to you as soon as possible.