0 votes

Hello,
I have a Wallee account linked to a Shopify store. I recently added credit car payment via a Concardis processor.
The payment contract got accepted and I am trying to test the payments.

Unfortunately, my attempt to pay by credit card on my eshop failed due to the following reason:
"The transaction failed.
There was no terminal available at the moment." See attached picture.
I am not sure what this means. I thought terminals were used for physical transactions.
Could you help me with that?

asked by Alexis LEIBBRANDT (180 points)

1 Answer

0 votes

Dear Alexis,

Thank you for your question.

After checking in the system, in your case specifically, your contract is not activated fully at the acquirer. Please get in touch with our support team, regarding your contract activation and we can follow up with the acquiring partners.

Sincerely,
Dewi

answered by Dewi J├ÂRGER (3.8k points)