0 votes

We have created a credit note to a customer. Initiated at dealer: is offline for this customer. According to the customer, the amount was not refunded, but was deposited with us as successfully executed. What do we have to do?

asked by Adrian BOSSERT (120 points)
Hi Adrian

we haven't received any feedback from you about my previous answer yet. You can just reply at anytime if you want to take up on it again, we're gladly available to help.

Regards
Benjamin Stadler
Wallee

1 Answer

0 votes

Hi Adrian

thanks for your message.
I have taken a look into your Wallee Space, but I couln't find any open or failed refunds. In this case the refund must have been processed in any way already.
Can you provide me the order or refund Number/ID so I can check it?

Regards
Benjamin Stadler

answered by Benjamin STADLER (1.5k points)