We have created a credit note to a customer. Initiated at dealer: is offline for this customer. According to the customer, the amount was not refunded, but was deposited with us as successfully executed. What do we have to do?
thanks for your message.
I have taken a look into your Wallee Space, but I couln't find any open or failed refunds. In this case the refund must have been processed in any way already.
Can you provide me the order or refund Number/ID so I can check it?