0 votes

When I click on info next to my account number, I don't see an option to cancel my plan.

When I click on my name and select plan in the dropdown, I get this.

Ooops!
Sorry, access to this resource was denied!
Error code: 403 Please contact us and we will try to solve this issue.

asked by kenric HWANG (120 points)

1 Answer

0 votes

Dear Kenric

Thank you for your inquiry.

The reason for this error is that you have not yet selected a plan - therefore it is not possible to open the 'plan' menu yet.

Nevertheless, you do not have to cancel the plan as no plan has been chosen as of now.

I hope this helps. Please let me know in case anything else comes up.

Kind regards
Patricius

answered by Patricius THUINER (1.4k points)