0 votes

Is it possible to refund a full or partial order directly from Shopify with Wallee? Currently, I have to proceed the refunds manually through Wallee.
Thanks

asked by Loic AUBONNEY (120 points)

1 Answer

0 votes

Yes it is possible

Important:
The wallee app must be installed in order to capture, refund and make installments and subscriptions. (Partial payments only work if deferred option is selected.)

About the wallee app:
Where can Shopify customers get the wallee app?

The app is not listed in Shopify: It can only be accessed directly via Shopify integration in Wallee Space. There you will see the option to install/activate the wallee app in Shopify.
Here: https://app-wallee.com/en-us/doc/shopify?_ga=2.184352931.448677950.1554381444-759683442.1554381444#_install_the_shopify_app

Here you can read more about how to refund directly from Shopify:
https://app-wallee.com/en-us/doc/shopify?_ga=2.184352931.448677950.1554381444-759683442.1554381444#_refund_a_transaction

answered by Mike OTT (1.2k points)