Is it possible to refund a full or partial order directly from Shopify with Wallee? Currently, I have to proceed the refunds manually through Wallee. Thanks
Yes it is possible
Important: The wallee app must be installed in order to capture, refund and make installments and subscriptions. (Partial payments only work if deferred option is selected.)
About the wallee app: Where can Shopify customers get the wallee app?
The app is not listed in Shopify: It can only be accessed directly via Shopify integration in Wallee Space. There you will see the option to install/activate the wallee app in Shopify. Here: https://app-wallee.com/en-us/doc/shopify?_ga=2.184352931.448677950.1554381444-759683442.1554381444#_install_the_shopify_app
Here you can read more about how to refund directly from Shopify: https://app-wallee.com/en-us/doc/shopify?_ga=2.184352931.448677950.1554381444-759683442.1554381444#_refund_a_transaction