Payment shows as pending in shopify even though its authorized in wallee

Question

Hi

Our orders show as pending in shopify even though the transaction has been successfully authorized in wallee.

Does it take a while to update or do we have the wrong settings in wallee?

Jamie

Answer 1

I had a look into your space. The paid flag will switch to paid once the payment is fully completed. As long as the transaction stays in the Authorized state it is not yet fully guaranteed and therefore not synchronized into Shopify. This can take up to 12 hours.

Once the payment is in fulfilled state the the payment flag will switch to paid automatically.

Comments

The problem here is by marking it as pending it stops us shipping the goods in other warehouse systems that are reliant on transactions showing as authorized.  Is there any setting or method to change this so we can just show it as authorized instantly?  Waiting 12 hours means the dispatching is late.