We are using Wallee in our collections process. There is a Reminder Time Out function.
We now realized, that after the set time frame (in our case 30 days) wallee automatically sets the open invoice on charge off.
That does not make any sense.
An invoice should stay open, until it is either payed by the customer or charged off manually.
This seems to be a major flaw in the process.
Please advise on how to handle this. Either remove the automatic charge off function in relation to the Reminder Time Out - or set the Time Out to 999 days.