0 votes

I recieve following message: Zurückgewiesen: Dieser Eintrag wurde bei der automatischen Verarbeitung aussortiert, weil der ESR Schein nicht den Anforderungen entsprochen hat. Es wurden dadurch Gebühren abgezogen.

Can you tell me please what's the reason and how can I fix that.
There are no differences between other transactions.

asked by Pascal KOLP (360 points)

1 Answer

0 votes

This happens when your ISR slip is not printed according to the regulations of PostFinance and he pays at the counter. Make sure you print the ISR according to the requirements or make sure your customer only pay in E-Banking.

answered by Sebastian GALLI (1.1k points)