How to get support

Question

Hi guys,

we tried to get email support from our dashboard but there is no way we can contact you.

Thanks,
zsuzsa

Answer 1

Thank you for the input. We will add a support button to the dashboard.

In order to get in touch click the help symbol in the header (see screenshot).
[1]: https://ask.wallee.com/?qa=blob&qa_blobid=8273065168728657740

If you are on the standard plan you can only ask the community but you can book additional services using the support form. ![][1]

Comments

Hi Mike,

thanks a lot. I don't have any help symbol in the header, hence I was wondering what has happened to the dashboard. I used to contact technical support through the dashboard before but apparently it was taken away from us. We are on a Base plan and should have access to email support.
I will just post my question there then in the community but it will be indeed nice to have the help functionality back if the option is included in our package.

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Hi Mrs. Pogats

If you want to have the support I can upgrade you to the support package. The prices can be found here: https://app-wallee.com/pricing. Otherwise please ask you technical question in the forum.

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I need a one time support: when you set up our payment system, you added all the card payment types under one processor and customers can't see what options they have. I would like to have it corrected and separate Postfinance from Credit Cards. Your support package is on a monthly basis. So how should that work? Can I downgrade from the support package afterwards? Or am I supposed to pay x month support package for a one-time correction?

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I created an issue in our ticketing system. You will be contact for an offer and pricing.