Complete Partially Online lower amount

Question

On our web shop we have confirmation on the product availability from the distributor so we authorize one amount but we capture the same or less sometimes. The question is what happens with the difference? Do we need to make a refund or after the partial completion the rest of the amount that is not captured is refunded to the buyer automatically???

Answer 1

Dear James

Thank you for reaching out to us.

In order to analyse your request we kindly please you to confirm us what your Space ID is and which shopsystem you are using.

Please send us these informations directly to our email info@wallee.com

Best regards
Dominik